Contact details
A request may include your name, email address and phone number so the enquiry can be acknowledged and clarified when needed.
Website request handling
PRIVACY POLICY
This website is designed around bicycle repair requests, so the information collected is limited to the practical details needed to review your request and continue a conversation about a suitable repair service.
Do not send payment card details, account passwords or other sensitive information through the website form. Bicycle-specific repair details can be discussed later if a service is being planned.
Repair notes
The form may also collect the bicycle type, requested repair service, preferred service time and simple notes about the bicycle or repair issue.
Basic technical protection data
Limited technical information such as IP address or browser details may be processed for spam reduction, error monitoring and request security.
How information is used
Information is used to review your repair request, reply to your enquiry, understand the requested bicycle service and discuss suitable repair options.
Retention and routine deletion
Website enquiries are typically retained for up to 90 days unless a longer period is reasonably needed to continue an active conversation, investigate misuse or meet a legal obligation. Older request records should be removed as part of routine maintenance.
Storage and restricted access
Request records should be stored in protected server-side locations and reviewed only by people handling bicycle repair enquiries, technical maintenance or related administrative follow-up. Hosting and deployment settings should be checked after launch to confirm those records are not publicly accessible.
Limited sharing
Information is not intended for resale. Limited access may exist where technically necessary for secure hosting, website maintenance or form delivery, but only in connection with running and protecting the website.
Access, correction or deletion
To ask for access to request information, to correct inaccurate details or to request deletion of a recent enquiry, contact the website operator with enough detail to identify the original message.